CCPoker FAQ — All Your Questions Answered All in One Place

Ccpoker uses industry-standard technology to protect your data and funds. A few key points:

• 256-bit SSL Encryption: All data transfers are encrypted — no third party can read them.
• Password Hashing: Your password is never stored in plain text. It is kept in bcrypt hash format — not even ccpoker staff can view it.
• Segregated Funds: User funds are held in a separate bank account, kept entirely apart from ccpoker's operational funds.
• Two-Factor Authentication (2FA): You can enable 2FA from your account settings for an extra layer of security.
• Unusual Login Alert: An SMS alert is sent whenever a login is detected from a new device.

To learn more about our privacy policy Privacy Policy Visit the page.

Ccpoker is an internationally registered and licensed online gaming platform. Here's why you can trust us:

• International Gaming License: ccpoker operates under a recognized international gaming authority.
• Transparent Payout Rates: RTP (Return to Player) rates are published for all games. Regular third-party audits are conducted.
• Responsible Gaming: ccpoker provides responsible gaming tools including self-exclusion and deposit limits. View Details।
• Fast Withdrawals: Thousands of Bangladeshi members successfully make withdrawals every day.
• Transparent Terms & Conditions: Terms and conditions for all bonuses and promotions are clearly stated. Rules & Terms View.

Ccpoker has set minimum bet amounts with players of all budgets in mind:

• Sports Betting: Minimum ৳50 per bet. Multiple bets on a single match are allowed.
• Live Casino (Baccarat/Roulette): Starting from a minimum of ৳50. VIP tables start at a minimum of ৳500.
• Slots: Minimum ৳10 per spin.
• Poker: Minimum buy-in is ৳100.
• Maximum Bet: Maximum bet limits vary by game and table — live odds are displayed on screen.

Tip for new players: Start with small bets, learn the rules, then gradually increase your stakes as your budget allows. Sports Betting More details are available on the page.

Updating your profile on ccpoker is straightforward, though a few guidelines apply:

Changes you can make yourself:

• Profile Picture
• Postal Address
• Password (can be changed anytime using your current password)
• Notification Preferences

Changes that require support:

• Change Phone Number: OTP verification will be required on both the old and new numbers. Send your request to support@ccpoker.bet.
• Legal Name Change: Submit a request to support with your KYC documents (NID/Passport).
• Email Change: A verification code will be sent to both email addresses.

Change requests are typically processed within 24–48 hours.

Ccpoker is committed to responsible gaming and gives every member the option to take a break. Available options:

Cool-off Period:

• Go to Account Settings > Responsible Gaming > select "Take a Break".
• Choose anywhere from 1 day up to 6 weeks.
• Betting will be disabled during this period, but your account will remain active.

Self-Exclusion (Long-Term):

• Accounts can be permanently closed after a minimum of 6 months.
• Send an email to support@ccpoker.bet with the subject line "Self-Exclusion".
• No promotional messages will be sent during the exclusion period.

Permanent Account Closure: Submit a request to support. Withdraw any remaining balance first. Please note that reopening a closed account can be difficult.

For more details Responsible Gaming View page.

There are multiple ways to get help at ccpoker — and you can communicate in Bengali across all channels:

• Live Chat (Fastest): After logging in, you'll find the chat button in the corner of your screen. Responses typically arrive within 2–5 minutes. Service hours: 24/7.
• Email: support@ccpoker.bet — Send an email for detailed issues. Responses are typically within 2–4 hours.
• App Support: Support chat is also available within the ccpoker app. Download the App .

Which channel for which issue:

• Payment issues → Live Chat or Email (include your transaction ID)
• Account Locked → Live Chat (fastest resolution)
• KYC submission → Email (attach your documents)